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How d011 Handles Your Personal Data

At d011, we believe you should know exactly what data we collect, why we collect it, and how long we keep it — so this page sets all…

Data collected with your consentStored on secured serversYou can request deletionUPI & Paytm transaction data protectedContact us any time

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What This Privacy Policy Covers

d011 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data d011 processes when you create an account, make a deposit via UPI, Paytm or PhonePe, or contact our support team. We collect your name, email address, phone number, payment identifiers and device data only for the purposes of operating

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your account, verifying transactions and complying with applicable law. Data submitted through UPI or Paytm payment flows is processed by the respective payment provider under their own terms; we receive only the transaction status and reference we need to credit your account. We do not sell
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your data to third parties. Retention periods vary by data type: account information is kept for as long as your account is active, and transaction records are retained for the period required by applicable Indian financial regulations.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how we use your data, want to request a copy of what we hold, or need to ask us to…

DATA HANDLING PRACTICES

Six Ways We Protect Your Privacy

Data protection at d011 is not a single checkbox — it runs across how we store account credentials, how payment data flows through UPI and Paytm rails, how…

Encrypted Storage

Account passwords and payment identifiers are stored using industry-standard encryption.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly.

Minimal Data Collection

We collect only what we need to run your account and process transactions.

Retention Schedule

Account data is held while your account is active and for a short period after closure.

Access on Request

You may request a full export of the personal data we hold about you at any time.

Third-Party Limits

We share data with payment processors like UPI networks, Paytm and PhonePe only to complete transactions you initiate.

Frequently Asked Questions About Your Privacy

The questions below cover the data rights and privacy concerns we hear most often from people using d011 in India. If yours is not listed here, reach out to our privacy team directly via email or live chat.

We collect your name, email address, mobile number and the payment reference generated when you deposit via UPI, Paytm or PhonePe. We also log device type and session timestamps to protect your account from unauthorised access.

We share data only with the payment processors needed to complete your transactions — such as UPI networks, Paytm and PhonePe — and with service providers bound by confidentiality agreements. We do not sell your personal data to any party.

Account information is retained while your account remains active. After closure, we keep records only for the period required by applicable Indian law. Once that period expires, your data is securely deleted from our systems.

Yes. Email our privacy team or use the live chat on d011.net to submit a data access request. We will send you a readable export of your personal data within the timeframe set by applicable law.

Contact us via email or live chat with a deletion request. We will remove your data unless we are required to retain it for legal or regulatory reasons, such as transaction records under Indian financial rules. We will confirm the outcome in writing.

We receive only a transaction reference and status from UPI or Paytm — never your full wallet credentials or UPI PIN. That reference is stored in encrypted form and is used solely to credit your account or process a withdrawal.

You may contact our privacy team to raise a concern at any time. If you are not satisfied with our response, you have the right to escalate to the relevant data protection authority in your jurisdiction, where local law provides for such a process.

How d011 Handles Your Personal Data

How to Contact Us About Your Data

Six Ways We Protect Your Privacy

Encrypted Storage

Cookie Transparency

Minimal Data Collection

Retention Schedule

Access on Request

Third-Party Limits

Frequently Asked Questions About Your Privacy

01 What personal data does d011 collect when I open an account?

02 Does d011 share my data with any third parties?

03 How long does d011 keep my personal data?

04 Can I request a copy of the data d011 holds about me?

05 How do I ask d011 to delete my personal data?

06 How are my UPI and Paytm payment details protected?

07 What are my rights if I disagree with how d011 handles my data?

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